Dear Joe, From one pirate to another - just a note to say thanks for a great rendezvous season, especially the Bimini Blast. We had a great time and look forward to the next ones. Please express our appreciation to the hard working crew that put these great events together. Rich & Eileen D. "DEFIANT"
Thanks for a great outing. Everything went well. The captain and crew of the “KarMah II” had a wonderful time. Memories that will last a long time. All of you did a wonderful job that is appreciated. Hope to see you all again soon. Lewis M.
The purpose of this letter is to express my highest commendations for Scott Bruner and Jason Thompson. These fine young men went way beyond the call of duty to make it possible for "TIGHT SQUEEZE" to join the Bimini trip. Both are a true credit to SunDance service. You already know they're the greatest - but let me add my sincere accolades and appreciation to the entire staff of SunDance Marine for the fantastic job they do. People like Capt Rich, Randy, Dottie and the rest add the real value to being part of the SunDance family! Bravo! Fred S.
We wanted to write to SunDance to thank your entire organization for the great experience with you and now all our friends at SunDance and your other boat owners. The SunDance crew that organized and implemented the trip were outstanding. It was all fun, very well conceived and it was impressively managed. SunDance was genuinely concerned about our enjoyment, the venue, the entertainment and most importantly - our safely and security. We saw that you all demonstrated a very professional effort in our travel both to and from Duck Key. Your care for maintenance issues of those boats that required it and the togetherness of all of us was most gratifying. It made our trip very rewarding and we were impressed by our hosts. Thank you very much. We hope to join you again on another rendezvous. Emmett B.
I am an avid boat lover and this is my 6th boat. SunDance Marine is a phenomenal dealer, but I have to tell from personal experience that companies are great only when their employees that represent them are people with enthusiasm, professionalism that makes the customer experience a very pleasant one. I wanted to emphasize all the magnificent things your people did and the great impact they give to us "THE CUSTOMERS". In the future, without a doubt I will recommend SunDance Marine to all my family, friends and colleagues, for the fantastic experience I have had with your great people. I'm sure I'll always receive the same prestigious level of service to enjoy my boat for many-many years to come. Harold L.
Throughout the repair process, Randy and his staff were knowledgeable, communicative and exhibited a high level of technical competence. I picked up the boat at your docks and drove it down to my home in the Keys. After the major work done on the boat, I expected a few “glitches” over the 150 mile trip. The professional captain and I were both amazed when there were none! We were both extremely pleased with the level of service and the way we were treated. Congratulations on your fine team.
Lawrence K. and Capt. Judy L.
Hey Joe, Thank you for another wonderful Blast to Bimini. My crew had a very wonderful time. Thanks again for inviting us. Also had a great time at the Raft Off. Hope you have a wonderful rest of the year and keep on selling them boats. Love ya like a son. Craig H.
I shopped around and must have seen seven or eight different dealers and as many salesman. Most sales persons were pushing for the 22’ to 24’ category and to a certain point, ignoring my real needs. I saw a small 18’ boat in the yard at SunDance Marine and inquired about the boat and trailer. I met Rick Fanello, who was just starting out as a salesman, and we took a good look at this boat. I decided to keep looking. I must have been to see six or seven similar boats but the Rhino always cam back to mind. Not only the boat, but the way I had been treated by Mr. Fanello. This little story is nothing exceptional, but what is exceptional is the way I was and have been treated by the staff at SunDance Marine. They found me a space at their dry storage area and I am being taken care of with good humor and great advice on the upkeep of my small boat. At the marina, I am being treated as if I had bought a yacht. Many small boats are of the same quality, but the service at SunDance is a little out of the ordinary. I though it was important to mention it. Paul B.
We recently purchased a new Wellcraft 232 CC from your company and I must say your sales man Dick Jones played an important role in the decision to buy. The day we bought the boat, we felt good enough to pay everything in full, in cash. This being solely due to the fine, upstanding reputation your company has in this business. After taking delivery, there were numerous accessories and equipment which had to be installed. You service manager Randy was a pleasure and very educated man to deal with, along with your installer Jason. We are extremely happy with all three of these fine gentlemen at your Fort Lauderdale location. We are very happy with your company. You should be very proud to have such a fine group of people working for and with your company. We have sent a couple of friends who are boat shopping to your company and will continue to do so. Your company deserves to be recognized as one of the finest in the boating business. Deborah P. & Gary J.
I will recommend you and SunDance Marine to all interested friends and family. I am very happy with the 290 Coastal, SunDance Marine, Rich Murray and Electronics Unlimited. I look forward to speaking with you again soon. Thanks again, Pete K.
We are writing to you today to let you know about our satisfaction with our experience in dealing with your company in the purchase of our Wellcraft Coastal 330. We have especially enjoyed dealing with Tony Vega. Tony has gone out of his way to ensure our satisfaction with our purchase and to follow through to ensure that we are happy with our post sale service. We spent 2 years shopping for this boat and Tony was a very large part of the reason that we made our purchase from your company. We are very happy with the assistance we received from Tony and when the time comes to trade up, rest assured that our first call will be to Tony. He is a valuable member of the SunDance Marine team and we are happy that in this day and age, we were able to find an honest and sincere salesman who is concerned as much with his customers’ satisfaction as his is with closing the sale. Jose B & Tony L.
When we took delivery of our new Wellcraft 290 Coastal, the salesman Rick made the paperwork a fast part of the delivery and we got down to the nuts and bolts of the transaction. Captain Rich took us through every aspect of the boat to make sure we understood the basic operations of the generator, air, heat, etc. Without question, he is very knowledgeable about these boats and answered every question we had. His willingness to take the time, as long as it took, to get us feeling easy with this boat and to give us his personal cell number to call if we got into trouble, made him a key asset in the SunDance Marine organization. This is something not available with a lot of other dealers. I wish to say thank you to all that helped us make buying this boat a true pleasure. Edward F.
Wanted to write a note thanking you for all you have done for me. I am moving back to SunDance and I’m buying a 32 Wellcraft with 250 Verados. Why? Because last Saturday I went to another dealer and met the sales guy I know there. I also called Scott Grosky at SunDance who I know well from buying my first Donzi. I made it crystal clear to both that I was going to buy soon. The difference between the two organizations is amazing. Scott immediately called me back and said he was interested in my Donzi. The other dealer said everything had to go thru one particular guy, they were not even sure if they wanted to trade and could not give me a price. TO THIS DAY THEY HAVE NEVER CALLED ME BACK – even though I’ve sent them two e-mails asking what is going on… no answer. So Scott and I struck a deal and I have received numerous e-mails of appreciation from your GM’s and service manager. Thanks. Glen E.
I would like to highlight the performance of Capt Bill Burke. He explained the systems in the boat and took us for the initial cruise and he performed these responsibilities well, but it was his active interest and participation in the commissioning process to ensure that any outstanding items or concerns were immediately corrected and his availability during our shake down cruises (nights or weekends) that proved invaluable. Bill really understands customer service and what boat owners are looking for from the dealership and from the boat. Scott Grosky and the sales staff were professional and efficient. The buying experience was relatively painless and Scott handled the process with patience and persistence. David S.
From the very first introduction to SunDance personnel we have been treated in a most unique manner. Adam Ricardel spent extra time with us on the initial visit beyond normal business hours and arranged for us to see and test run the vessel on a day that would have been his regular day off. Captain Bill rearranged his schedule so that we could take a sea trial on the vessel while in Jensen Beach. Both of these individuals were a significant factor in our decision to purchase the vessel. Since taking delivery of the vessel, I have received telephone calls from Adam, Captain Rich and your service manager to make sure that everything is functioning properly and that I am satisfied with the vessel. I can only say that you and your personnel have created a lifetime customer as a result of all of your efforts in our purchase of this vessel. I would not hesitate to recommend SunDance Marine and Silverton to any of my friends or associates. I now understand why SunDance has been in business for more than 20 years in an industry where dealers come and go with frequency. You should be so proud of your organization and personnel. David L.
Please express our sincere thanks to all your personnel and the sponsors that made the Bimini Blast such a wonderful time for ourselves and our guests aboard our motoryacht. We appreciate all the efforts that took place to make that weekend such a memorable experience for everyone. As company owners ourselves, we understand the importance of good public relations and service. With regards to our experience with your company, we can truly say that you have excelled in both areas. Keep up the good work! We are proud to be a part of the SunDance and Silverton family and will certainly refer customers to you. Frank & Christine S.
I wanted to take a minute to express both my wife’s and my pleasure with the purchase of our new Silverton 330. This has been a most memorable experience from the first e-mail requesting information to the actual delivery of “FastLane”. The experience started when I had discussions with Adam Ricardel about our interest and it continued with a sea trial and delivery. During this time frame, Adam was both accommodating and knowledgable. He truly represented SunDance Marine with complete professionalism. We took delivery of the boat and enjoyed the pleasure of meeting Captain Bill as well as receiving his complete and thorough training. This was great and provided the confidence that we both needed to insure our safe operation of our new vessel. Both my wife and I are accustomed to service oriented business practices. Over the years we have been accustomed to the phrase “exceed expectations”. Never have we experienced this like we did with this purchase. Thank you for the great service. You have created two huge supporters of SunDance Marine who have and will continue to share this experience to all that will listen. Thomas S.
Joe, I just wanted to drop you a note to express my appreciation for the efforts of Scott Grosky. Scott is a superstar! I don’t know of too many sales people that could have kept the very difficult sale of my Silverton alive. He never wavered and did an unbelievable job of keeping both myself and the buyer on track. Russ D.
THANKS to everyone at SunDance Marine for providing me with such a memorable experience at the Bimini Blast. I never anticipated that my first crossing would be so much fun. Thanks to SunDance Marine, it will be a trip that I will never forget.
Capt. Don "PHASE ONE"
I am writing this letter to thank Wayne for helping me resolve a major problem quickly and in a very professional manner. I had propeller and outdrive problems right before a planned weekend with my wife. I took it to the marina and Wayne immediately replaced the propeller with another temporarily and assured me that he would take care of the problem as soon as I returned the boat. The repair did not take longer than 10 minutes. The prop and outdrive were repaired when I used the boat two weeks later. I am very satisfied with the customer service I received and will thank Wayne personally when I see him at the marina. Johan B.
I just wanted to drop a quick note letting Scott know how much my wife and I appreciate your help during the purchase of our new boat. I must say, we were both pleasantly surprised at how ‘painless’ the whole process was. You and your team couldn’t possibly have been more helpful and the guidance you provided throughout the entire purchase was invaluable and greatly appreciated. And since we bought the boat, your service team (particularly Randy) has been superb. I can honestly say that my wife and I are 100 satisfied with our experience dealing with everyone at SunDance Marine.
George & Indy T.
Adam, I want to thank you again for your assistance in delivering our boat. You and Scott did a great job on the orientation and delivery and we really appreciate it. Thanks again for your help. David H.
I am writing to express my sincere gratitude to you and your staff for your dedication and commitment to ensuring that the transition into my new 48’ Fountain went smoothly. I cannot tell you enough how rare it is today where you were treated with as much courtesy and respect after the sale as before. Your staff, as well as Fountain’s, was there every step of the way assuring I was satisfied and that I was delivered the best product available. I would also like to recognize Scott Bruner for being on call for me to either come down and fix a problem or walk me through an unfamiliar situation. You are extremely lucky to have an employee as dedicated and passionate in his job as Scott. My sincere thanks again for what has been an incredible experience. Please thank all that have been involved on your end and feel free to share my thoughts with your future customers. Robert C.
We thank you and your professional team for the most wonderful purchase of a toy ever. I hope that my own staff shows such a cohesive effort to my customers. As the owner, sometimes it seems you only get complaints. I know from experience. You can be very happy and proud of the people who work for your company! Patricia H.
We are delighted with our new Silverton 330 delivered last week by Captain Bill Burke. All of the people at SunDance Marine have lived up to their reputation of service and excellence, but it has been Captain Bill who has patiently guided us through every step of the way. We would like to thank SunDance Marine and look forward to a long relationship. Bill C. & Randi P.
Mr. Rich Clawges of SunDance Marine has demonstrated a level of honesty, integrity and sensitivity to service needs which is far above what I have ever experienced in the boating industry. He has gone beyond what we considered to be normal to assure our boating package met or exceeded our original expectations. His advice and suggestions were invaluable in all the decisions we were making. We felt he truly had our best interest at heart and treated us exactly how he would desire to be treated. We are pleased and impressed. Bill I.
The people that represent your organization have made great efforts to insure our satisfaction with our new boat purchase. Both Rick and Scott have made sure the purchase and delivery of our vessel was a pleasant experience. I would also particularly like to recognize Captain Rich. He has routinely gone above and beyond typical service I would have expected. The manner in which you and your team has handled our purchase and service has shown us that SunDance Marine delivers the customer service any new vessel owner would desire. Mike L.
Please consider this letter a testimonial to the stellar service that we received from SunDance Marine and specifically, from Scott Grosky who served as our broker. We are pleased to state that our experience was “painless” and one that resulted in pleasing results along with fond memories. Scott generated a comfort level with us through the whole lifecycle of the sale. The initial communication with us was timely, accurate and forthcoming about the pros and cons of purchasing boats and the model that we were considering. His behavior was professional in every manner and I was equally impressed with his competence and style in balancing the needs of both the seller and the buyer in the transaction. The end result was our receipt of a boat that we are extremely pleased with and a new business relationship that feels more like a personal friendship. Frank B.
I just recently purchased a Fountain and I have to say, from start to finish your crew exhibited professionalism throughout the entire sale. You can bet when I go looking for the next one, I’ll be making a drive over to SunDance Marine. Thanks so much. Ryan B.
My salesman, Scott Grosky, was exceptionally helpful in all aspects of my dealing with the purchase of my first boat. He gets the highest recommendation. Bill R.
We wanted to thank you and your team for the outstanding sales and delivery service on our new Silverton 35C. Several of your employees made this a very positive experience for us. From the time we met salesman Scott Grosky until we took delivery and Captain Bill piloted us home, your entire staff really made the difference. Both Scott & Bill have followed up with us and made us feel very good about our boat and your company. Without exception, each individual we met at SunDance Marine was most friendly and courteous. In fact, everyone we came in contact with took the time to introduce themselves and were a credit to SunDance Marine. All said, Silverton and SunDance Marine have been a great combination for us. We look forward to a long relationship. John & Diane.W.
